Frequently Asked Questions
Everything you need to know about our natural rubber toys and fashion accessories.
What materials are Oli&Carol products made of?
All our products are handcrafted using 100% natural rubber from Hevea trees. They are biodegradable, non-toxic, and hand-painted with natural food-grade pigments, making them safe for children and the environment.
How should I clean and care for my items?
To clean your items, simply wipe them with soapy water and a damp cloth. Store them in a dry place and avoid leaving them in direct sunlight for long periods to preserve the natural colors.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Please contact our support team to initiate a return or exchange.
Are your products safe for babies with allergies?
Our products are made from natural rubber (latex). While they are highly durable and hygienic, we recommend consulting a physician if your child has a known latex allergy.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.